Privacy Policy.

1. Information We Collect

We collect information you provide directly and information collected automatically when you use this website.

Information You Provide

• Contact information — your name, email address, and telephone number when you file a ticket, call the front, or correspond with us.
• Inquiry content — details of your grocery, convenience, deli, or vending inquiry, including the aisle you select.
• Site information — location and placement details needed for vending and site services.
• Transaction information — details needed to stock, sell, and record retail and vending operations.

Information Collected Automatically

• Log data — IP address, browser type, referring page, and timestamps recorded by standard web-server logs.
• Usage data — pages visited and interaction events used to understand how the site performs.
• Cookies and similar technology — limited cookies needed for site function; see Section 6.

2. How We Use Information

• Responding to aisle tickets, site inquiries, and restock requests.
• Operating retail and vending channels on all aisles.
• Coordinating site placements and vending routes where engaged.
• Maintaining stock records, receipts, and operational files.
• Operating, maintaining, and improving the website and the store's operation.
• Communicating with you about stock, routes, and store notices.
• Detecting, preventing, and addressing fraud, misuse, or unlawful conduct.
• Complying with legal obligations, including retail, food, and recordkeeping requirements.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers — hosting, communications, and vendor services who process information on our behalf under contractual obligations.
• Site partners — locations where vending machines are placed, where needed to service the route.
• Professional advisors — attorneys, accountants, and insurers, where needed to operate the business.
• Authorities and regulators — where required by law, legal process, or to protect rights, safety, and property.
• Business transferees — in connection with a merger, sale, or reorganization of the company, subject to this Policy.

4. Stock and Route Records

Shelf cards, receipts, route sheets, and correspondence are kept to run operations and maintain required business records. Retail and vending records are retained per applicable law.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy — to run operations, keep required business and tax records, comply with law, and resolve disputes. Inquiry correspondence is retained for a reasonable business period; operational records are retained for the periods required by applicable law.

6. Cookies and Tracking

This website uses a limited set of cookies and similar technologies necessary for site function and basic performance measurement. We do not use advertising trackers or sell browsing data. You can configure your browser to refuse cookies; some site features may not function as intended where cookies are disabled.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction — including secure handling of site and route details. Correspondence handled by email passes through our mail providers; no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information, subject to legal retention obligations.
• Opt out of non-essential communications.

To exercise these rights, contact us at p.novak@hetconv.shop or +1 262 971 8560. We will verify your identity before acting on a request.

9. State Privacy Notices

Residents of states with comprehensive privacy statutes may have additional rights under applicable law, including rights to know, access, correct, delete, and opt out of certain processing. We do not sell personal information and do not engage in targeted advertising based on cross-context behavioral data. Where a state law grants additional rights, we honor them as required.

10. Children's Privacy

This website is directed to businesses and adult customers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. Third-Party Links

This site may contain links to third-party websites, including map, mail, or telephony functions. We are not responsible for the privacy practices of third parties; their policies govern information you provide to them.

12. Changes to This Policy

We may update this Policy from time to time. The current version will be posted on this page with an updated effective-date marker. Continued use of the website after a change constitutes acceptance of the revised Policy.

13. Contact Us

Questions about this Privacy Policy or our information practices:

• HET CONVENIENCE LLC
• 7167 Birkdale Drive, Maineville, OH 45039, United States
• Email: p.novak@hetconv.shop
• Phone: +1 262 971 8560